terms & conditions

DOG SITTING & DOG FRIENDLY COURSES

SERVICE OVERVIEW

  • Ascent Guides offers dog sitting services for clients who wish to leave their dogs in the care of trained professionals while engaging in mountaineering activities.
  • The dog sitting service includes feeding, walking & ensuring the well-being & safety of the dogs during the specified period.

BOOKING & PAYMENT

  • Clients must make advance reservations for the dog sitting service.
  • A non-refundable deposit is required to secure the booking.
  • Full payment for the dog sitting service is due before the client’s departure for the mountaineering activity.

DOG health & requirements

  • Clients must provide up-to-date vaccination records for their dogs.
  • Dogs must be in good health, free from contagious diseases & have suitable identification.
  • Ascent Guides reserves the right to refuse or terminate services if a dog displays aggressive or dangerous behaviour.

DOG FRIENDLY COURSES

  • Ascent Guides may offer dog-friendly mountaineering courses where well-behaved dogs are allowed to accompany their owners.
  • Clients participating in dog-friendly courses are responsible for the behaviour, safety & well-being of their dogs during the activity.
  • Ascent Guides reserves the right to exclude any dog that disrupts the course or poses a risk to others.

EMERGENCY SITuATIONS

  • In case of a medical emergency or any unforeseen circumstances involving the dog, Ascent Guides will make reasonable attempts to contact the client or the emergency contact provided.
  • If the client cannot be reached, Ascent Guides is authorised to seek veterinary care for the dog & any related expenses will be the responsibility of the client.

Cancellation policy

  • Cancellations made within 14 days of the scheduled service will result in the forfeiture of the full payment.
  • Cancellations made more than 14 days in advance will result in the forfeiture of the non-refundable deposit.

Liability

  • Ascent Guides will take all necessary precautions to ensure the safety & well-being of the dogs, but clients acknowledge that outdoor activities carry inherent risks.
  • Ascent Guides is not liable for any injury, illness, or loss of the dog while in its care.

Cancellation policy

  • Clients are responsible for providing accurate & detailed information about their dogs, including any special requirements or medical conditions.
  • Clients are to inform the Company of any changes in their contact information or emergency contact details.

changes to terms & Conditions

Ascent Guides reserves the right to amend these terms & conditions at any time & clients will be notified of any changes.

By engaging in the dog sitting services provided by Ascent Guides or participating in dog-friendly courses, clients acknowledge & agree to abide by these terms & conditions.

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